REGISTRATION FEE Annual Registration Fee: Is a family membership. This non-refundable fee is paid one time per year. Private students who miss 2 or more classes or tuition is past due 2 weeks, may be required to pay the registration fee upon returning if no notice has been given of student’s intent to take a leave of absence (see Leave of Absence). Payment must be received by the due date to ensure a place in class.
CHECKS/RETURNED CHECK FEES All checks are to be made payable to BlackBox Music & Arts. Returned checks will incur a $35 return fee due prior to your lesson. PAYMENTS We accept cash, check, GPay, debit cards, credit cards and ACH.
PAYMENT is considered LATE if not received the first week of each billing cycle, or the DAY OF the first scheduled lesson of the month, whichever comes first, whether or not the student is present on the first lesson of the month. $10 late payment fee accessed. Late payment may void certain discounts. Please note: student will not be admitted to class if payment is not received for the cycle, even if makeups or due. Payment is how we verify registration for the month, therefore student may lose their scheduled timeslot if payment is not received on time. Payment is required for no fewer than 4 lessons per month unless otherwise noted. There are NO refunds or credits for missed Lessons. It is the student’s responsibility to schedule make-up lessons if applicable and according to availability (please see Tardy/Makeup lessons and individual instructor make up policy). NOTE: 5pm to 6pm are highly desired time slots, you don't want to take a chance on losing it if you have it.
GROUP LESSONS are defined as any session open to multiple students. Some group lessons may require a multi-month commitment as indicated in the class description. There are NO refunds for missed group lessons (see makeup lessons). Make-ups will be given for Instructor cancellations when applicable. A group REQUIRES a commitment of 2 or more students per month with the understanding that additional students may be added to groups at any time. Cap number of students is up to the instructor.
LESSONS TIMES/REMINDERS Regardless of amount of time per class purchased, the lesson time encompasses parent consult time. Should an instructor find it necessary to consult with the parent, the student lesson may start 5 to 10 minutes later or end early in order to accommodate parent consultations. Adult students should be sure to address all questions related to their lesson during the scheduled lesson. BlackBox may send out reminders for upcoming private lessons but is not obligated to do so. BlackBox is not responsible or obligated to remind students of upcoming lessons or classes.
TARDIES Students are expected to be on time for each lesson. Students who are late accept the remaining time of their lesson as a lesson in full (considerations may be made on a case by case basis and at the instructors choosing). No makeup or credits for missed time will be given. Tardy instructors will give lesson in full or offer a makeup time.
ABSENCES As a courtesy to your instructor, please notify him/her 24 hrs in advance of any absence. 'No Shows' and 'Day of' cancellations (less than 4 hours), will be charged and are not subject to make-up lessons and no refund or credit will be given. BlackBox Music & Arts is not obligated to make-up lessons or classes due to student non-attendance, illness, vacation, etc. (case by case determinations will be made). There are no required make-ups for any group lessons/classes other than those cancelled by the instructor. If you are aware of an upcoming conflict prior to your next session payment, you should discuss options with your instructor in advance.
LOSS OF TIME SLOT Private students who are absent two times within a four week period, will be subject to lose their designated time slot, and at the instructor’s discretion may be moved to a more convenient time for the instructor. Students asked to change their time slot due to absences are not entitled to a refund even if they are unable to continue. Students who miss excessively, may be asked to leave the program and will not be eligible to re-enroll. Refunds will not be provided in this circumstance and students forfeit their remaining classes. At manager discretion: student may take classes as Group or Master Classes or take drama or art classes instead. Merchandise may not be purchased with remaining funds.
LEAVE OF ABSENCE Students taking an extended leave of absence (more than 2 lessons) must notify BlackBox manager prior to the next billing cycle to avoid paying registration fee upon return (if not past the 12 month registration mark). If student wishes to HOLD TIME SLOT, the full lesson rate will be due at the top of each month.
MAKEUP LESSONS Multiple reschedules, same day cancellations (less than 6 hours) and no shows are not eligible for make up lessons. BlackBox is not required to make up missed lessons. However, individual instructors may choose to work with you according to their availability and within reason, to try and accommodate changes with ample notice (no less than 4 hours notice). When given, make-up lessons may be as Private or Group Collaboration Classes (instructors choice), which are scheduled monthly. Lessons must be made up within 2 weeks from missed lessons. Bad weather or rainy days do not qualify for a makeup lesson unless BlackBox cancels the class. Lessons missed due to instructor circumstances are always eligible for make up. Student absences must be made up within the same billing cycle, or within 7 days if a lesson is missed at the end of the month. Any lessons not made up within that time frame shall be forfeited and will not be refunded. Please discuss missed lessons/makeup expectations with your instructor.
CHANGE OF SCHEDULED DAYS AND TIMES Our instructors have pre-agreed upon days and times for all their students and many have limited time slots available. A change may not be possible. Should there be no available slots for the change, there will be no refunds. However, you may switch to a different instructor to accommodate your needs if available. CHANGE OF INSTRUCTOR If a change in instructor is desired for any reason, please contact Susan Toler at 210-660-3838. BlackBox Music & Arts reserves the right to substitute faculty in case of instructor emergency or illness or any other reason deemed necessary by BlackBox. Change of instructor for any reason does not entitle client to a refund.
DISCONTINUE LESSONS Should you decide to discontinue lessons, please notify the front office prior to next month’s billing by text, phone call, email. Simply ignoring the invoice and not showing up will result in inability to re-enroll in future classes. There are no refunds for classes not taken. DISMISSAL BlackBox Music & Arts reserves the right to ask any student to leave if he or she is disruptive or interferes with the safety of others, consistently debates or argues with instructor, is frequently absent, has overdue tuition and /or parental non-compliance with stated policies, disrespect or abuse of instructor or interference with instruction. There will be no refunds or credits if this occurs– no exceptions.
INSTRUCTORS All our instructors /contractors are independent service providers. Each has a full autonomy as to curriculum, teaching style, policies and when they teach their classes. However, if you are not satisfied with an instructor for any reason, please contact the administrative office and we will mediate the situation and/or offer a new instructor.
SOLICITATION OF INSTRUCTORS However, each has signed a work for hire, non-solicitation agreement. You, the client, agree to respect this agreement and not attempt to contract directly with any instructors, whether employee or contractor hired by BlackBox Music and Arts without BlackBox consent. You agree that such solicitation will be harmful to BlackBox and will result in the student being removed from the program and may result in your reimbursement to us by you for any lost revenue as a result of such solicitation.
SCHOOL CLOSINGS/INCLEMENT WEATHER BlackBox Music & Arts is closed during Christmas and Thanksgiving holidays. School holidays are NOT BlackBox holidays. BlackBox Music & Arts reserves the right to make a decision to close due to inclement weather. Closing updates will be placed on the calendar page of our website, or you may call (210) 660-3838 for more information. Classes or lessons cancelled due to official closings will be rescheduled.
PHOTO/VIDEO RELEASE POLICY Photographs and video of students may be taken for BlackBox Music & Arts publications, website, social media and/or news releases. No compensation is provided to individuals who appear in photographs/video. If you do not wish for you or your child to appear in media, please request an OPT OUT form from the office manager (we must have an opt out form on file). NOTE: OPTING OUT (though extremely rare) may disqualify students from participating in some ‘external’ events, given the difficulty to remove him/her from media.
CHILD PICKUP To ensure your child’s safety, children must be picked up promptly after each class/lesson time. Neither instructors nor administrators are responsible for supervising children outside of teaching time. Student siblings are not allowed in the facilities or on the grounds without adult supervision. We are not a licensed childcare facility and we do not have available staff for childcare services. There will be a 15 min. grace period for pickups. If a child is not picked up within the grace period there will be a $1 per minute fee accessed and due at time of pick up.
STUDIO CONDUCT Absolutely NO chewing gum and NO food, candy or drinks are permitted in the classrooms. Please do not play, or let your child play with mirrors, or on any instruments in the facility without instructor supervision. There is no running, shouting, bullying, inappropriate language or out of control behavior allowed in the studio. Please be respectful of others at all times. We respectfully ask that if you are waiting and have small children with you, that you be sensitive to the distraction of excessive noise and remove any crying or unruly children from the studio, especially if a lesson is being given in the main area. PLEASE, NO siblings, or friends are allowed in the practice room during student sessions.
RECITALS, BOOKS AND OTHER SUPPLIES Registration and lesson fees cover administration and instruction only and do not include recital fees, performances, books, costumes or other supplies. Students may be responsible for the purchase of additional items OR reimbursement to instructor.
RELEASE OF LIABILITY By registering/enrolling, as parent/guardian/student, you assume all responsibilities and waive any claim for compensation for injury incurred by your child(ren)/yourself while at BlackBox Music & Arts studio premises located at 1401 Dezarae #6, San Antonio TX 78253, or otherwise. You agree that the primary responsibility of supervising and protecting children from injury rests with you the parent/guardian or legal custodian at all times. You are never required to leave the premises while classes are in session. BlackBox has given you full and complete access to view your child either in the room and/or by video in the main waiting area, and you may enter the classroom at anytime. You voluntarily assume full responsibility as the parental/guardian responsible for your child/children at all times whether indoors our on the grounds. You agree to assume any risks of loss, property, damage or personal injury that may be sustained by you and or student/child/participant, or any damage to property owned by you while on our property and agree to indemnify and hold harmless BlackBox Music & Arts its agents, employees or servants, whether paid or volunteer, against any and all claims which may arise from any injury, to you, your guests and/child/person while on our property. No one is allowed on the stairs or upstairs without owner escort. We NEVER allow anyone inside the fenced pool area. The pool is not for public use.