1. Annual Registration Fee
2. Price Adjustment and Order Cancellation
3. Tuition Payment
b. Recitals, Books and other Supplies
4. Types of Payments Accepted
a. Gift Cards
6. “No Refund” Policy
7. Types of Tuition
a. Flat Payment
b. Four Lesson Plan
8. Late Payment
9. Late Fee
10. Automatic Drop / Withdrawal
a. Reinstatement if Dropped / Withdrawn
11. You Decide to Discontinue Lessons
12 Class Cancellation and Date / Time Changes
13. Group Lessons
14. Group Lesson Minimum Enrollment
a. Group Piano Class
b. Group art and other groups
15. Student Lesson Time Encompasses
a. Parent Consultation
16. Lesson Reminders
19. Excessive Absences
20. Loss Of Time Slot
21. Lesson Makeups
a. Lesson Makeups for Private Students
b. Lesson Makeups Recorded or In Person
c. Lesson Makeups as Collaboration Classes
d. Lesson Makeups for Group Students
22. Solicitation of Instructors
23. Change of Instructor
24. Change of Scheduled Days and Times
25. Pause Lessons
26. Studio Conduct
27. Removal From Class
28. Child Drop Off
29. Child Pickup
30. Photo/Video Release Policy
31 Release of Liability
1. ANNUAL REGISTRATION FEE
Annual Registration Fee covers a single household family membership. This non-refundable fee is paid one time per year and renews on the anniversary of your initial registration. Payment must be received by the due date to ensure a place in class.
2. PRICE ADJUSTMENT AND ORDER CANCELLATION
BlackBox reserves the right to adjust pricing in case of listed errors, can cancel orders, and refund customers' money because of pricing errors (or for any reason).
Payment is due on the 1st of the month and no later than the first lesson of the month whether or not the student takes the first lesson of the month. Tuition payments are received prior to the lesson month as an auto credit card charge, debit card charge, or ACH account transfer through our encrypted accredited payment processor until you ask us to stop. Payment must be received by the due date to ensure a place in class.
a. AUTO PAY: For your convenience, an auto pay is available.
Convenience ― Setting up automatic payments makes bill paying easy. You can set it and forget it. We will automatically deduct the amount you owe from your checking account or credit card, instead of manually paying the bill yourself each month.
No late fees ― Your bills automatically get paid on time, so AutoPay can help you avoid late fee charges.
Your in Control – You can enable and disable autopay at anytime through your parent portal.
b. RECITALS, BOOKS, AND OTHER SUPPLIES
Registration and lesson fees cover administration and instruction only and do not include recital fees, performances, books, costumes, or other supplies. Students may be responsible for the purchase of additional items OR reimbursement to the instructor.
4. TYPES OF PAYMENTS ACCEPTED
We accept debit cards, credit cards, or ACH transfers as an auto charge/draft monthly until you ask us to stop.
a. GIFT CARDS
By purchasing, accepting, or using a Gift Card, you agree to be bound by these terms and conditions on behalf of yourself and all members of your household and others who purchase, accept, or use a Gift Card under your account. Gift Cards can be replaced if lost or stolen if the original receipt is obtained and can be verified; however, they should be treated as cash. Use of this gift card can be redeemed only at BlackBox Music & Arts LLC. The gift card cannot be exchanged for cash, check, or credit. Redeemable only for goods and services not exceeding the remaining credit balance on the card. If the card is not used for a period of 18 months, a service fee of $2 per month will be deducted from the remaining balance until depleted. Your use of this gift card constitutes acceptance of all our terms and conditions https://blackboxmusicarts.com/terms.html.
The first student will pay full tuition, each additional student (the student of lesser or equal price) receives a 10% discount.
6. "NO REFUND" POLICY
Should BlackBox cancel a class, we will refund 100% of class tuition. Otherwise, BlackBox has a strict NO REFUND policy. Any account overpayments or account balances less than zero dollars ($0) at the time of invoice issuance will be held as a credit on account to be applied on future invoices. We do not refund for any reason including but not limited to misinterpretation of our terms, buyer's remorse, or inability to continue for any reason. For classes that have not yet started, funds may be eligible for transfer to other classes in some circumstances. Please call admin for more information 210-748-5599.
7. TYPES OF TUITION
a. Flat Payment
Private lesson students make the same monthly payment for a total of 48 lessons per year. Most weeks have 4 lessons, some will have 3 lessons, due to holidays and teacher vacations which have been calculated into the tuition rate. The weeks that have 5 lessons, will make up for the 3 lesson months. Should you discontinue lessons prior to the full 48 lessons within a 12 month period, simply notify us of your intent to discontinue lessons prior to the next billing cycle. Take any remaining lessons prior to leaving. There are no monetary refunds for lessons paid for but not taken prior to your departure.
b. Four Lesson Plan
Our 4 lesson monthly payment plan applies to (most) group classes only. Families pay for 4 lessons per month. All 4 lessons must be taken within the same month. Holidays and vacations are prorated.
8. LATE PAYMENT
Late payment may void certain discounts. Payment serves as verification of registration for the month; therefore, students may lose their scheduled time slot if payment is not received on time. The student will not be admitted to class if payment is not received for the cycle, even if makeups are scheduled. Lack of payment by the due date automatically removes students from enrollment. Tuition including any late fee and possibly a registration will be due in full prior to reinstatement. Please do not ignore your invoice. Notify us in writing within 14 days of the next billing cycle, if you do not intend to continue. Simply text or email prior to your next invoice. No explanation is required.
9. LATE FEE
Should your payment not be processed due to lack of payment, or an expired card, or any other reason, a $15 late payment fee will be applied to all payments received after the first lesson of the month or the 5th of the month (whichever comes first) whether or not the student attended the first lesson of the month - no exceptions. By registering and/or enrolling with us, you agree not to dispute late fees.
10. AUTOMATIC DROP/WITHDRAWAL
Lack of payment and lack of response from the responsible parent/guardian regarding payment will result in automatic withdrawal and release of the student’s time slot.
a. REINSTATEMENT IF DROPPED/WITHDRAWN
If the student has been removed from BlackBox enrollment due to lack of payment and/or outstanding balance by the responsible party, reinstatement shall be considered and approved by the instructor and the managing partner's mutual agreement. Payment in full and a new registration fee at the current rate will be required to reinstate the student(s). Student is not guaranteed to receive the prior time slot held or the same instructor once reinstated.
11. YOU DECIDE TO DISCONTINUE LESSONS
Should you decide to discontinue lessons for any reason, please notify the administrator in writing by email at firstname.lastname@example.org or text 210-748-5599, 14 days prior to next month’s billing by text, phone call, or email. Simply ignoring the invoice and not showing up will result in the student receiving a late fee, the account being deactivated, and in extreme cases, the inability to re-enroll in future classes. There are no refunds for classes not taken.
12. CLASS CANCELLATION and DATE/TIME CHANGES
Group classes are subject to cancellation if minimum enrollment is not met, or an instructor is unable to meet the obligation. BlackBox reserves the right to cancel classes when necessary, as well as change instructors, time, and dates of class offerings. If a class is cancelled or a time/date change is made, every effort will be made to notify participants by phone/text, and/or email prior to the first session. Should BlackBox cancel or change the date/time of a class for any reason, a full refund will be given for portion of classes paid for but not taken (excluding classes not taken due to absences) or participant may request to be transferred to another class on a space–available basis, or funds may be put on account for future classes.
13. GROUP LESSONS
Group Lessons are defined as any session open to multiple students. Some group lessons may require a multi-month commitment as indicated in the class description. No refunds or makeups are given for missed group lessons unless otherwise specified in writing (see makeup lessons). Makeups will be given for Instructor cancellations when applicable. A group REQUIRES a commitment of 2 or more students per month, understanding that additional students may be added to groups at any time. Cap number of students is determined per group, per instructor.
14. GROUP LESSON MINIMUM ENROLLMENT:
a. Group Piano Class may begin with a minimum enrollment of one student. However, should this occur, the class will function as a private 30-minute class until a second student enrolls, at which time the class will expand to one hour. At any time, should the class drop back down to a single student, the class will again revert back to the 30-minute private lesson until another student enrolls. There will be no price reductions or credits.
b. Group Art and any other group class that is structured similarly: class may, on occasion, drop to an enrollment of one student at any point in the schedule. Should this occur the class will function as follows:
• 60, 50 and 45 minute group classes will revert to a private 30 minute class
• 90 minute class will revert to a 50 minute private class
• 120 and 110 minute classes will revert to a 60 minute private class
until a second student enrolls, at which time the class will expand to its original time. At any time should the class drop back down to a single student, the class will again revert back to the private lesson time. There will be no price reductions or credits. Should enrollment remain fewer than 2 students for any period beyond 2 weeks, BlackBox reserves the right to discontinue the group class and offer the ‘remaining paid lessons’ as private lesson. Future classes will require standard private lesson tuition rates.
15. STUDENT LESSON TIME ENCOMPASSES:
Regardless of the amount of time per class purchased, the lesson time encompasses parent consult time, instrument set up and break down and assigning of homework.
a. PARENT CONSULTATIONS
Should an instructor find it necessary to consult with the parent, the student lesson may start 5 + minutes later or end early in order to accommodate parent consultations. Adult students should be sure to address all questions related to their lesson during the scheduled lesson. If needed you may reach out to the instructor by phone at a more convenient time for both parties.
16. LESSON REMINDERS
From time to time BlackBox or instructors may send out reminders for upcoming lessons or classes as a courtesy, but are NOT obligated to do so and are not responsible for missed lessons.
Students are expected to be on time for each lesson. Students who are late, accept the remaining time of their lesson as a lesson in full. Instructors will wait no more than 15 minutes, at which time the lesson is considered a no show. No makeup or credits for missed time will be given. Tardy instructors WILL give lessons IN FULL or offer makeup time.
Makeups will be given for Instructor cancellations and absences when applicable. PLEASE notify your instructor 24 hrs in advance of any absence. 'No Shows' and 'Day of' cancellations, will be charged and are not subject to makeup lessons and no refund or credit will be given. If the student may be absent due to an inability to arrive on time due to a parent working late etc., rather than cancel a lesson, students are highly encouraged to notify the instructor in advance and schedule an online lesson during the regular time slot or assign you a slot in the next makeup group session. (See 21. Lesson Makeups)
19. EXCESSIVE ABSENCES
Students who miss excessively may be asked to leave the program and will not be eligible to re-enroll. Refunds will not be provided in this circumstance and students forfeit their remaining classes. NOTE: 4:30 pm to 6:30 pm are highly desired time slots, you don't want to take a chance on losing it if you have it.
20. LOSS OF TIME SLOT
Private students who are absent multiple times within a four-week period are subject to lose their designated time slot, and at the instructor’s discretion may be moved to a more convenient time for the instructor. Students asked to change their time slot due to absences are not entitled to a refund even if they are unable to continue.
21. LESSON MAKEUPS
Bad weather or rainy days do not qualify for a makeup lesson unless BlackBox cancels the class. Lessons missed due to instructor circumstances ARE always eligible for makeup. Multiple reschedules, same-day cancellations and no shows are not eligible for makeup lessons. It is the student’s/parent's responsibility to schedule makeup lessons if applicable and according to availability. 24 hour notice is required to be eligible for a makeup.
a. LESSON MAKEUPS FOR PRIVATE STUDENTS
Instructor may choose to give eligible private students makeup lessons as Group Classes which are scheduled by your instructor. Student absences must be made up within the same month the lesson is missed, or within 7 days if a lesson is missed at the end of the month. Any lessons not made up within that time frame may be forfeited and will not be refunded. Please discuss missed lessons/makeup expectations with your instructor to ensure your student is placed on the makeup list.
b. LESSON MAKEUPS RECORDED or IN PERSON
When a student misses a lesson due to illness or other reasonable issue, the instructor may choose to accommodate an in-person makeup or send the student a recorded lesson (instructor’s choice), or ask them to attend a group collaboration class.
c. LESSON MAKEUPS AS COLLABORATION CLASSES
Instructor may choose to give private lesson student’s makeup lessons as Group Collaboration Classes (instructor’s choice), which are scheduled monthly. Student absences must be made up within the same month the lesson is missed, or within 7 days if a lesson is missed at the end of the month. Any lessons not made up within that time frame may be forfeited and will not be refunded. Please discuss missed lessons/makeup expectations with your instructor.
d. LESSON MAKEUPS FOR GROUP STUDENTS
5th WEEK LESSON MAKEUPS: Most group classes pay for 4 weeks and have no lesson on the 5th week. Lessons are generally made up on a 5th week depending on the number of students requesting a makeup. Makeups for missed lessons for group classes are not required and are at instructor discretion.
22. SOLICITATION OF INSTRUCTORS
Each instructor has signed a work for hire, non-solicitation agreement. You, the client, agree to respect this agreement and not attempt to contract directly with an instructor, whether employee or contractor hired by BlackBox Music & Arts without BlackBox consent. You agree that such solicitation will cause hardship to BlackBox and will result in the student being removed from the program and may result in your reimbursement to us by you for any lost revenue as a result of such solicitation. Instructors do not receive tuition payments.
23. CHANGE OF INSTRUCTOR
If a change in instructor is desired for any reason, please contact the administrator (Deneatra Terry at 210-748-5599). BlackBox Music & Arts reserves the right to substitute faculty in case of instructor emergency or illness or any other reason deemed necessary by BlackBox. A change of instructor for any reason does not entitle the client to a refund.
24. CHANGE OF SCHEDULED DAYS AND TIMES
Our instructors have scheduled days and times for all their students and many have limited time slots available. A change may not be possible. Should there be no available slots for the change, there will be no refunds. However, you may switch to a different instructor to accommodate your needs if available. Please contact the administrator at 210-748-5599 or email@example.com.
25. PAUSE LESSONS
Students taking an extended absence (more than 2 lessons) must notify the BlackBox manager prior to missing classes and 14 days prior to the effected billing cycle to avoid paying a renewable registration fee upon return (if not past the normal renewal at the 12-month registration mark). If a student wishes to HOLD A TIME SLOT, the full lesson rate will be due at the top of each month while on pause.
26. STUDIO CONDUCT
Absolutely NO chewing gum, and NO food, candy or drinks are permitted in the classrooms. Please do not play, or let your child play with mirrors, or on any instruments in the facility without instructor supervision. There is no running, shouting, bullying, inappropriate language, or out-of-control behavior allowed in the studio. Please be respectful of others at all times. We respectfully ask that if you are waiting, that you be sensitive to distraction, and step outside with any crying or unruly children, loud conversation, or phone calls, especially if a lesson is being given in the main area. NO siblings, or friends are allowed in the practice room during student sessions.
27. REMOVAL FROM CLASS
BlackBox Music & Arts reserves the right to ask any student, enrolled in any class or program, to leave the property: if they are disruptive or interferes with the safety of others, consistently debates or argues with the instructor, is frequently absent, has overdue tuition and /or parental/guardian non-compliance with stated policies, disrespect or abuse of instructor or interference with instruction. Additional removal from class may occur is student is found to be under the age of class requirement or not fully potty trained. There will be no refunds or credits if this occurs– no exceptions.
28. CHILD DROP OFF
For the safety of your child, we highly encourage parents to refrain from dropping student off without waiting around for the thumbs up that all is good before leaving the property. Younger children should always be walked into the building by the parent/guardian. Students should not be dropped off more than 10 minutes prior to class start.
29. CHILD PICKUP
To ensure your child’s safety, children must be picked up promptly after each class/lesson time. We ask parents to arrive 10 minutes prior to dismissal time. Neither instructors nor administrators are responsible for supervising children outside of instruction time. Student siblings are not allowed in the facilities or on the grounds without adult supervision. We are not a licensed childcare facility and we do not have available staff for childcare services. There will be a 10-minute grace period for pickups. If a child is not picked up within the grace period there will be a $1 per minute fee accessed and auto charged to the card or drafted from the bank account you have on file. In the case that no card or account is on file, payment will be due upon pickup. 2 instances of failure to pick up your child on time will result in an increase in monthly tuition by 15 minute increments, to include the additional time of student supervision by staff and not as instruction time.
30. PHOTO/VIDEO RELEASE POLICY
Photographs and videos of students may be taken for BlackBox Music & Arts newsletters, website, social media, news releases, and/or other promotional efforts. No compensation is provided to individuals who appear in photographs/videos. Student names are never used unless parental permission per event is given to do so. For example, a student receives an award and we wish to post on social media. We would reach out and ask if you would like your child's name listed prior to doing so.
31. RELEASE OF LIABILITY
By registering/enrolling, as parent/guardian/student, you assume all responsibilities and waive any claim for compensation for injury incurred by your child(ren)/yourself while at BlackBox Music & Arts studio premises located at 1401 Dezarae #6, San Antonio TX 78253, or otherwise. You agree that the primary responsibility of supervising and protecting children from injury rests with you the parent/guardian or legal custodian at all times. You are never required to leave the premises while classes are in session. BlackBox has given you full and complete access to view your child either in the room and/or by video in the main waiting area, and you may enter the classroom at anytime. You voluntarily assume full responsibility as the parental/guardian responsible for your child/children at all times whether indoors our on the grounds. You agree to assume any risks of loss, property (always lock your vehicles), damage or personal injury that may be sustained by you and or student/child/participant, or property owned by you while on our property. and agree to indemnify and hold harmless BlackBox Music & Arts its agents, employees or servants, whether paid or volunteer, against any and all claims which may arise from any injury, to you, your guests and/child/person while on our property. No one is allowed on the stairs or upstairs without owner escort and must hold handrails at all times. We NEVER allow anyone inside the fenced pool area. The pool is off limits and not for public use.